At ModeSphere, we prioritize seamless delivery to ensure your carefully selected lifestyle and performance essentials arrive promptly and in perfect condition. Our fulfillment team processes orders with meticulous attention, whether you're upgrading your outdoor gear, refreshing your activewear collection, or exploring our curated accessories. All items are inspected, securely packaged, and dispatched from our regional warehouses to align with your expectations for quality and reliability.
Orders placed before 12 PM EST on business days typically enter our same-day processing pipeline, while weekend orders are handled the following Monday. Seasonal demand or exceptional circumstances may occasionally extend processing times, but we proactively communicate any delays through order updates.
Delivery windows vary based on your location and selected shipping method. Domestic orders generally reach you within 5-15 business days after processing, while international shipments may require 7-25 business days depending on customs clearance. Remote areas or islands might experience slightly longer transit periods.
During high-volume periods like holiday seasons, allow additional processing days. Rest assured, we collaborate with trusted carriers to maintain delivery efficiency regardless of order volume.
We offer transparent shipping options tailored to your needs:
Shipping fees are calculated at checkout based on your cart total and destination. Members of our Style Circle loyalty program enjoy complimentary standard shipping year-round.
We currently deliver to 40+ countries across North America, Europe, and select Asia-Pacific regions. Some areas with complex logistics networks or customs restrictions may require special arrangements – you'll be notified during checkout if limitations apply to your location.
Due to evolving trade regulations, we temporarily cannot ship to certain territories including Crimea, Cuba, Iran, North Korea, Syria, and parts of Ukraine. This list is periodically updated in compliance with international trade laws.
Within 24 hours of shipment, you'll receive a confirmation email containing your tracking number and carrier details. Monitor your package's journey directly through our Order Tracker or the carrier's website.
For consolidated shipments with multiple items, some tracking numbers may activate with slight delays as packages move through sorting facilities. If tracking hasn't updated within 72 hours of receiving your notification, please contact our support team.
While we strive for flawless delivery, occasional delays may occur due to weather events, customs inspections, or carrier logistical challenges. If your shipment exceeds the estimated delivery window by more than 5 business days, contact our customer experience team at [email protected] with your order number.
For lost packages confirmed by the carrier, we'll promptly initiate a replacement shipment or refund at your discretion. Claims typically require 10-14 business days for investigation before resolution.
International customers are responsible for any applicable customs fees, import taxes, or brokerage charges imposed by their country's regulations. These fees are determined by local authorities and vary based on product categories and declared value.
We recommend consulting your national customs office to estimate potential charges before ordering. ModeSphere cannot prepay or reimburse these third-party fees, nor can we adjust declared values on international shipments.
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